How We Handle Your Data

1. Information We Collect

We may collect information you provide directly and information gathered when you use our services, including:

• Account data: name, email, phone, address when you register or update your profile
• Order data: shipping address, payment details (processed securely by our payment providers), order history
• Consultation data: booking details, practitioner choice, and any information you share during consultations
• Usage data: how you use the site (e.g. pages visited, search terms) to improve our services
• Device and log data: IP address, browser type, and similar technical data

2. How We Use Your Information

We use the information we collect to:

• Process orders, deliver products, and manage returns or refunds
• Schedule and manage health consultations and send reminders
• Provide and improve the Shop, Knowledge for Herbs, and other features
• Send service-related communications (e.g. order and booking confirmations)
• Send marketing communications if you have opted in (you can opt out anytime)
• Improve our website, security, and user experience
• Comply with legal obligations and enforce our terms

3. Cookies and Similar Technologies

We use cookies and similar technologies to remember preferences, keep you logged in, analyze site traffic, and personalize content. You can manage cookie settings in your browser. Disabling certain cookies may affect how the site works. For more details, see our Cookie Policy.

4. Sharing of Information

We may share your information with:

• Service providers: payment processors, delivery partners, hosting and analytics providers, who act on our instructions
• Practitioners: when you book a consultation, relevant details are shared so they can provide the service
• Legal and safety: when required by law or to protect our rights, users, or the public

We do not sell your personal information to third parties for their marketing.

5. Data Retention and Security

We retain your data for as long as needed to provide services, handle disputes, and meet legal requirements. We use reasonable technical and organizational measures to protect your data. No system is completely secure; we encourage you to use a strong password and keep your account details safe.

6. Your Rights

Depending on your location, you may have the right to:

• Access and receive a copy of your personal data
• Correct inaccurate data
• Request deletion of your data (subject to legal and operational needs)
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent
• Lodge a complaint with a supervisory authority

To exercise these rights, contact us via the details below or through Contact Support.

7. Children

Our services are not directed at children under the age of 18. We do not knowingly collect personal data from children. If you believe we have collected such data, please contact us so we can delete it.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new "Last updated" date. We encourage you to review it periodically. Continued use after changes means you accept the updated policy.

9. Contact Us

For privacy-related questions or requests: VedaVida, C-136, Industrial Area, Phase 8, Chandigarh, 160071. Phone: +91 - 7973257640. You can also use our Contact Support page.